How can we help?

Find practical answers about ordering, delivery, collection, returns and where to meet De Notenman.

Webshop knowledge only

This knowledge base only uses information published in the De Notenman webshop. It does not make assumptions about products, orders or policies.

Customer service

Knowledge base

Search the webshop information or open a question below.

7 answers found

OrdersHow can I find my order status?

You do not need a login account. Open My account and enter the email address used for the order and your order number. A PostNL tracking link appears there when available.

Look up my order

DeliveryWhere do you deliver and what does it cost?

Delivery is available in the Netherlands and Belgium. Standard shipping costs €4.95 and is free from €50.00. Processing and delivery usually take about 1–3 business days.

Shipping and returns policy

Market collectionCan I collect my order at the market?

Yes. During checkout, choose one of the available market locations and market days. Your order confirmation shows the selected collection option.

View the weekly market route

ReturnsHow do returns work?

For eligible products, consumers have a 14-day withdrawal period after receipt. Notify De Notenman first by email and follow the current return instructions. Food safety and hygiene exceptions may apply.

Read the complete returns policy

OrdersCan I change or cancel an order?

Contact De Notenman immediately before dispatch if you want to cancel or correct an address. We will try to make the change, but cannot guarantee this after processing or carrier handover.

ProductsWhere can I find ingredients and allergen information?

Open the relevant product page. Available ingredients, allergens, nutritional values and storage information are shown in the product details.

Browse the product range

MarketsWhere can I find De Notenman at the market?

Thursday in Hilvarenbeek from 08:00–12:00, Friday in Uden from 08:00–12:30 and Saturday in Antwerp from 08:00–16:00.

Where is De Notenman?

Market route